All orders are packaged at our warehouse in Traverse City, MI and shipped through the United States Postal Service. Domestic packages are mailed directly from our warehouse. While international packages are mailed through a fulfillment center located in Kalamazoo, MI. We currently ship products to almost any international location. For questions regarding shipping to your location, please contact us firstname.lastname@example.org.
Domestic packages typically take 5-7 days to be delivered (from the day the order was placed).
International packages can take anywhere from 10-25 days to be delivered, depending on location. Once a package leaves the United States and is picked up in Kalamazoo, the destination country's postal service will take over and complete the delivery, i.e. a government-based delivery service, such as Australia Post, Canada Post, etc. A delay in delivery due to customs processing may occur, and international orders may be subject to additional duties and taxes. Please be aware that these fees are not included in the prices listed on our website, nor are we responsible for covering them.
Please allow 2 business days for your order to be packaged and shipped. Orders are shipped on business days only (Monday-Friday). If you place an order on a Friday, Saturday, or Sunday, please note that your order will not ship until the following business day. We are not responsible for refunding the cost of shipping due to postal service delays.
Need more clarification on the shipment of your order? Reach out to us HERE!